Equipment Rental FAQs

Party Supply Rental FAQs

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Can I drop off afterhours?

Unfortunately, there is no safe drop off location and you would be responsible if anything happened to an item left unattended, so no, returns must be made during business hours.
What if I’m having trouble?

Call us as soon as you are experiencing difficulties! Our service team will try to talk to you through your situation.
How long is a rental period?

We have 4 hour, daily, weekly and monthly rental rates.
Are there additional fees?

Most equipment has some sort of deposit that you pay in advance, whether it be cleaning, refueling, etc. As long as the items are returned to us in the same condition they were sent out, you will be refunded any deposits.
What is your cancellation policy?

We strongly encourage reservations not be cancelled, but we do understand that unfortunate circumstances come up. We take each cancellation on an individual basis.
How far in advance should I place my reservation?

Earlier is best. Weekend rentals book quicker, especially during the nicer weather months.
Do you offer delivery/pickup? Is there a minimum order?

Yes! Most delivery and pickup services take place during normal business hours and are tailgate delivery. Charges are based on mileage and the dropoff location (2nd floors, stairs, long distances will incur additional fees). There is no minimum order.
Do you have a showroom? What are your hours?

Yes! Our warehouse hours are Monday-Friday 7-5:30 and Saturdays 8-2.

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Do we have to clean our china/flatware/linen/glassware/etc?

We do ask that you treat any of our rental items as you would your own, and rinse clean/shake clean any food debris or beverages before returning items to their proper racks/containers.
What if I break something?

It happens. Please gently bag any broken pieces and return to us.
How long is a rental period?

Most of our party rental items are based on a weekend rental
What is your cancellation policy?

We strongly encourage reservations not be cancelled, but we do understand that unfortunate circumstances come up. We take each cancellation on an individual basis.
What if I don’t use some of my rental items?

Rental charges are based on time out of the showroom, not time used. You will be charged for any items included in your reservation.
Do you offer delivery/pickup? Is there a minimum order?

Yes! Most delivery and pickup services take place during normal business hours and are a tailgate delivery. Charges are based on mileage and the dropoff location (2nd floors, stairs, long distances will incur additional fees). There is no minimum order.
Do prices include setup/teardown?

Setup and teardown is an additional service that we provide, at an additional cost.
Do you have a showroom? What are your hours?

Yes! Our showroom hours are Monday-Friday 9-5p and Saturdays 8-2p. You are welcome to stop in at any time, but appointments are always appreciated.
How far in advance should I place my reservation?

Earlier is best. During peak rental months (May-October) rentals can be maxed out months in advance. If you are unsure of your counts, reserve the higher quantity and adjust your final numbers as the date gets closer. It's always easier to drop rentals than to find them last minute.
What do I need to reserve my items?

All orders require a 20% deposit, signed contract and credit card on file.